Addressing engine issues

If you encounter problems that you suspect are a result of the engine process, you can examine the file engine.log, which is available in the results directory in the WebDAV store. This file contains detailed information about how a specific job was handled by the engine.

Prerequisites

To access this file, you must have the job ID of the affected job.

Procedure

  1. In a browser address bar, type the following:
http://servername:port/service_name/api/v8/jobs .
  2. In the job list, locate the jobID for the affected job.
    the JobID appears as a link.
  3. Click the JobID link.
    The SplusDataResult is displayed.
  4. In the resulting SplusDataResult, locate the ResultsDir.
  5. Copy the URL, and then paste it into your browser address bar.
    The WebDAV directory is displayed.
  6. In the resulting WebDAV directory, open the file engine.log.

Result

The file contents are displayed in your browser. You can review it for further information about the job.