Troubleshooting the Spotfire database

Before diving deeply into logs or contacting suppport, you can perform some basic steps to check where problems might exist.

From the server where Spotfire Server is installed, perform these basic steps.

Prerequisites

You must have administrative access to Spotfire Server and the Spotfire database.

Procedure

  1. Make sure that the Spotfire database is up and running.
  2. Validate the database credentials specified in the bootstrap.xml file.
  3. Ensure that the database user has access to all the required Spotfire database tables and procedures.
    That is, if the user logs in to the Spotfire Server database with those credentials, the user should be able to browse and access all the contents of the Spotfire database.
  4. Make sure there is communication between the Spotfire Server computer and the Spotfire database server.
    For example, ping the database server from Spotfire Server.

What to do next

If none of these steps solve the problem with the Spotfire database server, see Contacting support.

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